Bickley Flowers – Online Flower Delivery Terms Explained

Bickley Flowers Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Bickley Flowers. Please read these Terms and Conditions carefully before placing any order for flower delivery via our online shop. These terms govern the relationship between Bickley Flowers ("we", "us", or "our") and you ("customer", "you", or "your") when you order flowers or related products through our website. We provide online flower delivery throughout Bickley and surrounding areas, and by purchasing from us, you agree to be bound by these terms. If you do not accept these terms, you should not use our website or services.

Scope of Terms

These Terms and Conditions apply to all customers who place orders for flower delivery on our online platform, covering Bickley and its surrounding areas. We reserve the right to modify these terms at any time, and the most current version will be posted on the website. It is your responsibility to review these Terms and Conditions before placing each order.

Order Process

To place an order for flower delivery in Bickley or neighbouring areas, simply select your preferred bouquet or product from our online catalogue, enter delivery details, and proceed to the checkout. You must provide accurate and complete information, including the recipient’s name, delivery address, contact details, and any specific delivery instructions.

Upon submission of your order, you will be asked to review all details and confirm agreement to these Terms and Conditions. Once you confirm and pay, we will send you an order confirmation email acknowledging receipt of your order. This email does not constitute acceptance of your order. Acceptance of your order and the formation of the contract between you and Bickley Flowers occurs only when we dispatch your flowers for delivery.

Please note that all products are subject to availability. In the event of difficulties in supplying a particular flower or arrangement, we reserve the right to substitute with a product of equal or greater value and quality without prior notice. We will notify you of any major changes, and, where possible, will seek your approval prior to dispatch.

Payments

All prices stated on the Bickley Flowers website are shown in pounds sterling (£) and include VAT where applicable. Payment for your order must be made at the point of purchase, using one of the approved payment methods displayed at checkout. Your order will not be processed until payment has been received in full.

We take reasonable care to ensure our website is secure and payments are processed safely, using encrypted technology. We do not store your card details. If we do not receive payment from your card issuer or bank for any reason, we reserve the right to cancel your order or withhold delivery until full payment is received.

Delivery Policy

Bickley Flowers offers delivery throughout Bickley and nearby locations. Deliveries are made Monday–Saturday, subject to seasonal availability and during peak periods. Same-day delivery may be available for orders placed before the daily cut-off time, though this cannot be guaranteed during busy periods. Specific delivery time slots requested by customers will be met where possible, but we do not offer guaranteed timed delivery unless expressly stated.

It is your responsibility to ensure that the delivery information provided is accurate. If the recipient is unavailable at the delivery address, our courier may leave the flowers with a neighbour or in a safe place, if you consented to this during ordering, or may attempt redelivery. We are not liable for late deliveries where the delay is due to inaccurate information or recipient unavailability.

Order Amendments and Cancellations

If you need to amend or cancel your order after placing it, please contact us as soon as possible. For orders scheduled for next day or future delivery, amendments and cancellations will be accepted up until 24 hours before the delivery date. For same-day deliveries, amendments or cancellations may not be possible once the order is being processed or dispatched.

Should you cancel an order within the cancellable time frame, we will issue a full refund using your original payment method. If the order has already been processed or dispatched, no refund will be available. We reserve the right to refuse or cancel orders at our sole discretion; in this event, you will receive a full refund.

Returns and Refunds

Our flowers are perishable goods and cannot be returned once delivered, unless faulty or not as described. In the unlikely event that you are not satisfied with your flowers, or they arrive damaged or incorrect, please contact us within 24 hours of delivery, providing photographic evidence if possible. We will, at our discretion, offer a replacement or a refund according to the circumstances and in compliance with your statutory rights.

Refunds will be made using the payment method used for the original transaction. Please allow up to 5 working days for refund processing. We may require the return of the original product or further information before processing a refund or replacement.

Quality and Substitution Policy

All our floral arrangements are prepared by skilled florists using fresh, high-quality flowers. As flowers are a natural, seasonal product, minor variations in colour, size, or variety may occur. Substitution may be necessary to fulfil your order, especially during busy periods or when certain stems become unavailable. Any substitutions will be of equal or greater value and as close as possible to the chosen design.

We take every step to ensure your flowers arrive in excellent condition and provide care instructions to extend their freshness. If your flowers do not meet your expectations, please let us know promptly so we can address your concerns.

Customer Responsibilities

As the customer, you are responsible for providing accurate order, delivery, and payment information. You confirm that you are authorised to use the payment card used to place the order. If the items are intended as a gift, you must ensure the recipient is available to accept delivery at the specified address within our delivery area.

Liability

Bickley Flowers will not be held liable for any loss or damage arising from:

Unavoidable delays or failures in delivery due to situations outside our reasonable control (including, but not limited to, adverse weather, strikes, traffic delays, or the actions of third parties).
Incomplete, inaccurate, or outdated delivery information provided by you.
The deterioration of perishable products after successful delivery or failure of the recipient to follow flower care instructions.
Unauthorised access to or loss of your personal information not caused by our negligence.

Our maximum aggregate liability, whether in contract, tort, or otherwise, shall not exceed the price of the goods supplied. Nothing in these terms shall exclude or limit our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Intellectual Property

All content on our website, including but not limited to images, product descriptions, and trademarks, is the property of Bickley Flowers or its licensors. You may not copy, reproduce, or use any content for commercial purposes without our prior written consent.

Privacy Policy

Your privacy is important to us. We comply with all applicable data protection laws and only use your personal information for processing your order, delivering products, and, where you have provided consent, marketing communications. For full details, please refer to our Privacy Policy on the website.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute arising from or connected with them, shall be governed by, and construed in accordance with, the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising in connection with these Terms. If any part of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

General Provisions

Bickley Flowers reserves the right to transfer, assign, or sub-contract any or all of our rights and obligations under these Terms to a third party, provided your rights are not adversely affected. You may not transfer your rights or obligations under these Terms to any other person without our prior written consent.

No failure or delay by us in enforcing any provision of these Terms will constitute a waiver of any rights under them. These Terms, along with our Privacy Policy and any other documents expressly referenced, constitute the entire agreement between you and Bickley Flowers regarding your use of our website and services for flower delivery in Bickley and surrounding areas.

Contact Us

Should you have any questions or concerns regarding these Terms and Conditions, or need assistance with your flower order, please refer to our website for current contact details. We welcome feedback from our valued customers across Bickley and the surrounding areas and strive to provide excellent service with every online flower delivery.