Returns, Refunds & Complaints Policy | Bickley Flowers
Our Fresh Flowers Guarantee in Bickley
At Bickley Flowers, we pride ourselves on being your trusted local florist. Every arrangement we deliver to Bickley households and businesses comes with our commitment to quality and freshness. We stand by our Fresh Flowers Guarantee: your flowers will arrive looking beautiful, vibrant, and ready to brighten your space.
Damaged-on-Arrival Policy
We go the extra mile to ensure all bouquets and arrangements leave our shop in pristine condition. However, if your flowers are damaged upon arrival, please let us know within 24 hours of delivery. In order to help us resolve the issue quickly, we may ask you to provide details and a photo of the damage. Our team will review your case promptly and offer a suitable resolution as part of our dedication to customer satisfaction.
Freshness Window
Our Fresh Flowers Guarantee covers all orders for a minimum of 5 days from the date of delivery when cared for as directed. If your flowers show signs of wilting or lack freshness within this window, we want to hear from you. Most sign of natural fade after 5 days is normal, but flowers failing to thrive before then may qualify for a replacement or refund.
Refund and Replacement Options
Your satisfaction means everything to us. If your flowers arrive damaged, wilted, or not as described in your order, you may qualify for:
- Full Refund: For severe dissatisfaction or unresolvable issues, we will refund your order amount in full.
- Replacement Arrangement: Where appropriate, we will redecorate and send a replacement bouquet as soon as possible.
- Partial Refund or Store Credit: In some cases, a partial refund or credit towards your next purchase may be appropriate.
Refunds are typically processed within 3-5 business days using your original payment method after your claim is validated.
How to Make a Complaint
We take great pride in being a reliable florist for the Bickley community and value every customer's experience. Should you encounter any issues with your flowers or our service, please follow this simple process:
- Contact us within 24-48 hours of receiving your order and share your concern, including relevant details (e.g. order number, delivery date, photo evidence if applicable).
- Our team will acknowledge your complaint and investigate the issue thoroughly, aiming for a fair and speedy resolution.
- You will be offered the most suitable solution based on the nature of your complaint as outlined above.
Your feedback is vital in helping us continue to exceed expectations for every flower delivery in Bickley and surrounding areas.
Trusted Local Florist Serving Bickley
Bickley Flowers is proud to be a locally owned florist delivering fresh arrangements to both homes and businesses nearby. Our reputation is built on reliability, care, and consistent quality. Should anything fall short of our high standards, rest assured we are here to put things right quickly and professionally.
Thank you for choosing Bickley Flowers. Your satisfaction with our fresh flowers and local service remains our highest priority.
